QUICK FAQs

General

No, all the public available add-ons are for NinjaTrader® 8. But we develop custom Add-ons for NinjaTrader® 7

We provide a support section where you can explore all possibilities during the trial period – Support Documentation. If you want to clear any doubts you can also send an email or reach out in our live chat page – Live Chat.

Yes, we are and have been part of the NinjaTrader® Ecosystem since May 2018. We are also featured in NinjaTrader’s webinars – OrderFlow Fundamentals with the SuperDOM Series 

Yes. All add-ons will work in Lease, or Lifetime editions of NinjaTrader®. We are currently working on trying to bring Custom SuperDOM columns to the Free Edition with the help of NinjaTrader®. Contact us for more information.

Our Add-ons have the same minimum system requirements as the NinjaTrader Trading Platform:
​• 1 gigahertz (GHz) or faster 32-bit or 64-bit processor
• 2GB RAM
• Microsoft .NET Framework 4.5 (pre-installed on most PC’s and can be downloaded here: Microsoft .NET Framework)
• Screen resolution of 1024 x 768
• DirectX10 compatible graphics card highly recommended

And we also recommend:
• 2 (GHz) or faster quad-core 64-bit processor
• 8 GB RAM
• DirectX 10 compatible graphics card
• SSD Hard Drive

Trials

Yes, we do. Please visit the trials page where you can get a 7 day free trial for our NinjaTrader® Add-ons.

Please check your Spam folder. If after 15 min you still haven’t received an email please contact us at [email protected]

Payment and Licensing

No, we don’t have any additional fees. Nevertheless, if you are a resident of EU we will need to apply the VAT from your country accordingly to the VAT MOSS Scheme. If you are a European registered business you will be exempt of tax.  Read more here.

All our sales are final and we won’t endorse any refund claims. We provide trials and free support.

This happens when your Machine ID changes. The Machine ID might change for various reasons but the most common are BIOS updates and hardware changes. Please visit your account and in the Machine ID submit your new machine that can be found on the Help Menu-About on your NinjaTrader Control Center. 

No. Each license is for one machine only. You do have a 50% discount when purchasing the second license.

Data

The choice for data providers is yours. Take a look at our recommendation here. But you can use NinjaTrader’s data feed of CQG, IQ Feed, eSignal.

Yes, Tick Data is essential to all of our add-ons. Level 2 Data is only required for some of our NinjaTrader add-ons. Please check the Additional Information on each of the add-ons page.

No, our add-ons for NinjaTrader will work on any futures contract and stock, as long as we have tick data being received or Level 2 data. 

Brief and quick list of FAQs. For more details visit our terms and services page.

Still have questions?

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